Before treatment
The care team checks relevant information such as your weight, blood pressure, symptoms and vascular access, according to your plan.
Core service
Hemodialysis, explained without the jargon.
Hemodialysis filters wastes and extra water from the blood when the kidneys can no longer do enough of that work. It is prescribed to each patient by their kidney-care team.
Neo’s final clinical service details will be confirmed for each hospital.The basics
What happens during a session?
Your exact prescription, treatment time and access plan are individual. This overview is general education.
During treatment
Blood travels through a dialyzer outside the body, where waste and extra fluid are filtered before the blood returns.
After treatment
The team completes the required checks, shares relevant observations and confirms the next step in your schedule.
The Neo experience
Clinical routines should still feel human.
The patient journey pairs the essentials of centre-based treatment with clearer preparation, calmer communication and practical guidance for families.
01
Preparation before arrival with a centre-confirmed checklist.
02
Consistent communication about the visit and the next step.
03
Patient comfort considered in the treatment environment.
04
Family guidance that supports — and never replaces — medical advice.
Safety around your session
What happens to the machine before you sit down.
The infection-control work around a dialysis session is invisible to the patient, so here is the part that concerns your chair specifically.
Before you connectEvery session
Station prepared and disinfected
The machine's internal circuit has completed its disinfection cycle, and the chair, armrests, side table and blood-pressure cuff have been wiped with disinfectant. Fresh linen is laid for every patient, not every shift.
At the chairOpened in front of you
Sterile packs broken in your presence
Fistula needles, blood lines, syringes and dressings are single-use. Packs are opened at your chair so you can see the seal break, and everything is discarded into segregated biomedical waste afterwards.
ThroughoutBetween every task
Hand hygiene and glove changes
Staff change gloves between patients and between separate tasks on the same patient — handling your access site and handling the machine controls are treated as different tasks.
Behind the wallDocumented schedule
Water treatment and testing
Dialysis brings a large volume of water into close contact with your blood, so the reverse-osmosis plant runs on a documented check and disinfection schedule, with periodic external microbiological and endotoxin testing you may ask to see.
Trusted reading
Learn from an independent health source.
For a detailed, general overview of hemodialysis, preparation and possible problems, read the U.S. National Institute of Diabetes and Digestive and Kidney Diseases guide.
Read the NIDDK guideImportant: Do not change dialysis sessions, medicines, food or fluid intake based on this website. Speak with your nephrologist or dialysis care team.
Request an appointment
Let’s make the first visit feel less uncertain.
Contact the care team to confirm current service availability, appointment requirements and visit information.
Contact the care team