Patient guide
Your first visit should begin before you arrive.
Preparation makes a new treatment routine feel less uncertain, whether that is dialysis or a chemotherapy cycle. This guide shows the kinds of information a centre may ask for; Neo will confirm the exact checklist when you request a visit.
Applies to dialysis and chemotherapy day care. Keep following your current medical advice while your new appointment is being arranged.
Before you travelConfirmDate, time, location and expected duration OrganiseReports, prescriptions, medicines and access history AskWhat to bring and whether a family member may come
Prepare the information, then confirm the details.
Your first appointment is easier when key records are together. Do not change medicines, food, fluids or dialysis sessions unless your own clinical team tells you to.
Bring with you
A practical first-visit checklist.
Requirements vary. Never delay urgent care while waiting for an appointment or a document.
- 01
Your nephrologist’s referral or current dialysis prescription, if provided
- 02
Recent medical records and test reports requested by the centre
- 03
A current list of medicines, doses and known allergies
- 04
Information about your vascular access and recent treatments
- 05
Identification, payment or scheme documents requested during booking
- 06
Questions you or your family want the care team to answer
Questions to ask
Good care makes room for questions.
“How often and how long is my prescribed treatment?”
“What changes around my access should I report?”
“Which medicines should I take before or after a session?”
“Who can create a food and fluid plan for me?”
“Which symptoms need a same-day call or urgent care?”
“How will my family receive useful updates?”
Safety first
Know when a website is not enough.
This website cannot assess symptoms or provide urgent medical care. If you feel seriously unwell, have severe breathing difficulty, chest pain, heavy bleeding, confusion or another emergency, contact local emergency services or go to the nearest emergency department.
For treatment-specific concerns, follow the urgent-contact instructions from your current dialysis team.
Request an appointment
Let’s make the first visit feel less uncertain.
Contact the care team to confirm current service availability, appointment requirements and visit information.
Contact the care team